Reviews Officer (Housing)
BBBH62241_1782289244
Posted: 24/06/2026
- Up to £28 per hour + may be negotiable depending on experience
- Kensington and Chelsea, London
- Contract
Spencer Clarke Group are seeking a Reviews Officer for a Local Authority client in West London.
In this role you will investigate and respond to housing complaints and statutory reviews, ensuring fair, lawful and compassionate outcomes for residents while driving service improvement.
Duties:
- Investigate and respond to housing complaints in line with corporate and Ombudsman guidance.
- Carry out statutory housing reviews under Parts VI and VII of the Housing Act 1996.
- Draft clear, legally robust decision letters, MP and Member enquiry responses.
- Identify remedies and service improvements to improve outcomes for residents.
Qualifications and Experience:
- Experience of handling and responding to complaints within a housing or local authority setting.
- Experience of applying homelessness legislation and statutory guidance in casework.
- Experience of drafting clear, accurate and legally robust written decisions and responses.
- Experience of managing complex cases to deadlines while working with multiple stakeholders.
What's on offer:
Salary: £28ph+
*may negotiate higher for exceptional candidates, based on experience*
Contract type: 3-6months minimum
Hours: Monday to Friday, 36 hours per week
How to apply:
- Once your CV is received, if you are successful, you will be contacted.
- Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion.
- For any further questions, please contact Taylor Kirkham on 01772 954200.
INDSCGTK
Taylor Kirkham
Senior Consultant