Contact & Referral Officer (MASH)

  • £18 - 23 per hour
  • Croydon, Greater London, England
  • Contract

Contact & Referral Officer (MASH) **

We are working in partnership with a Local Authority in the Croydon area who are looking to appoint a Contact & Referral Officer to work within their MASH Service.

Contract - 3-6 Month agency contract with a view to being extended on an ongoing basis.

Working Hours - Full time position. (36 hours per week)

Location – CRO. (Hybrid 2/3 days in the office)

Rate of Pay - £18.95+ per hour. (negotiable on experience)

As a Contact & Referral Officer, you will play a key role towards delivering these outcomes and providing a high-quality service to local residents.

You will work closely alongside MASH Team Manager’s, Social Worker’s, Senior Early Help Navigator’s, and MASH partners. You will have a key role, being the first point of contact for professional referrers and residents with Croydon’s MASH.

About the Role:

  • Support the MASH transformation working alongside social workers, managers, and partners in embedding new approaches to MASH process and practice to ensure a timely, consistent, and high-quality service to the residents of Croydon.
  • Process all enquiries, referrals, and service / information requests accurately and promptly highlight any urgent matters to the MASH Team Manager accordingly.
  • Ensure the effective implementation and use of the Children’s Portal ensuring that the quality of information provided supports high quality referrals.
  • Support the training of partners alongside colleagues in the MASH to enhance learning and support the continuous improvement of the MASH.
  • Respond politely, efficiently, and sympathetically to enquiries from professional organisations, e.g., Health, Police, Education, Probation, and the Courts and from members of the public.
  • To actively listen to assess and clarify the needs of the enquirer.

Candidate Requirements:

  • MASH Referrals.
  • MASH Information Requests.
  • Public Sector / Local Authority Experience.

*We offer a market leading referral scheme of up to £250 so if you know of someone who may also be looking for an exciting career opportunity*

To apply for this role please email & call Dane on 01772 954 200.


Dane Matthews Senior Consultant

Apply for this role

© Spencer Clarke Group 2023
Site by Venn