Bereavement Advisor - Croydon

Bereavement Advisor **

We are currently working in partnership with a Local Authority in the Croydon area who are seeking a Bereavement Advisor to join their Bereavement Services Team.

Contract - 3-6 months with a view to extended into a permanent position.

Full Time Hours – 36 Hours per week.

Location – CR9 (on site role)

Rate of Pay - £17 - £20 per hour – Negotiable depending on experience.

Main Duties:

• Act as a primary contact, providing sympathetic support and advice to the bereaved and other service users.
• Provide a range of general duties to assist Bereavement Services in providing a service in line with specified standards and customer demands.

Key Responsibilities:

• Use initiative to resolve queries, complaints and enquiries and follow through to completion.
• Liaise closely with all other staff to ensure an integrated and consistently high level of customer service.
• Advise and guide the bereaved over the purchase of memorials, ensuring regular liaison with customers through to receipt and placement of memorial.
• Be responsible for adhering to the “Charter for the Bereaved” and to act as the initial contact point for Charter information and enquiries.
• Raise purchase orders, progress delivery, check and process invoices relating to areas of individual responsibility.

(Full JD can be provided following application)

*We offer a market leading referral scheme of up to £250 so if you know of someone who may also be looking for an exciting career opportunity*

To apply for this role please email dm@spencerclarkegroup.co.uk & call Dane on 01772 954 200.