Monitoring & Responding Officer

Monitor and Response
  • £17.50 - 17.50 per hour
  • London, Greater London, England
  • Contract

Spencer Clarke Group are seeking a Monitoring & Responding Officer for a Local Authority Client based in North London.


As a Monitoring and Responding Officer, you will play a critical role in ensuring the safety and well-being of vulnerable service users across the borough.


About the role:

You will be tasked with delivering key strategic objectives:

  • Answer and respond to emergency calls from vulnerable service users using the Answerlink call monitoring platform.
  • Identify and arrange appropriate interventions and support to ensure the well-being of service users.
  • Visit service users' homes to assist with emergencies and provide necessary support.
  • Assess service users' needs, conditions, and provide or source the support required for their well-being.
  • Undertake general maintenance of equipment, such as battery changes and addressing minor faults or failures.


About you:

The successful candidate will have the following skills / experience:

  • Experience working within an emergency call monitoring centre, preferably with vulnerable service users.
  • Understanding of safeguarding requirements and the ability to build rapport with individuals in difficult circumstances.
  • Skills in conducting risk assessments, identifying potential hazards or vulnerabilities, and implementing risk mitigation strategies to ensure the safety of service users and staff.


What’s on offer

Salary: £17.50+per hour

*may negotiate higher for exceptional candidates, based on experience*


Contract type: 3-6 months minimum, with a high likelihood of extension


Hours:  37 hours per week

  • This is a 24/7 service and shift arrangements are 7am to 3pm, 3pm to 11pm and 11pm to 7am 7 days week.


How to apply

  • Once your CV is received, if you are successful, you will be contacted.
  • Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion.
  • For any further questions, please contact Taylor Kirkham on 01772 954200.


Taylor Kirkham Recruitment Consultant

Apply for this role

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