What Is a School Receptionist?


You Will Learn.

  • What is a School Receptionist is?
  • What are the responsibilities of a School Receptionist?
  • What qualifications does a School Receptionist need?
  • What is the average salary of a School Receptionist?
  • What skills does a School Receptionist need?  
  • Who employs a School Receptionist?
  • Where the latest School Receptionist jobs are and how to apply for them.
A young women smiling in front of a computer

What Is a School Receptionist?

A School Receptionist is an administrative professional responsible for managing the front desk and serving as the first point of contact for visitors, students and parents at a school.

They perform various duties, including answering phone calls, directing inquiries, scheduling appointments, maintaining attendance records, and providing general administrative support to the school staff. 

The Receptionist greets visitors and ensures the security of the school by monitoring access. They may also handle mail distribution, maintain student files and coordinate with Teachers and staff to ensure smooth operations within the school.

Overall, the School Receptionist plays a crucial role in creating a welcoming and organised environment for everyone.

What Are the Responsibilities of a School Receptionist?

A School Receptionist often acts as the first impression of a school, they must be friendly, warm and welcoming when assisting visitors, answering phone calls, and responding to inquiries from parents and students. 

The role involves scheduling appointments and keeping track of student attendance, coordinating with Teachers, as well as administrative tasks such as handling correspondence, managing records, and maintaining school supplies.

School Receptionists are required to monitor visitors and handle sensitive information responsibly with discretion. The role may also involve contact with parents, managing transportation arrangements, assisting with events and projects, scheduling parent-teacher conferences efficiently, and supporting enrollment and registration processes. 

The overall role of a school receptionist is varied, and can also include other important duties such as ordering and maintaining school supplies and organising a variety of school events.

While working as a School Receptionist, you will be required to: 

  • Welcome visitors, provide them with necessary information and direct them to the appropriate person or location.
  • Handle incoming phone calls, provide information, take messages and direct calls to the relevant staff members. 
  • Respond to inquiries from parents, students and the public, providing assistance and resolving issues whenever possible.
  • Schedule appointments for students, parents and staff members, ensuring that calendars are organised and conflicts are minimised. 
  • Keep track of student attendance, ensuring accurate records are maintained. They may also coordinate with teachers and administrators to follow up on absences and handle attendance-related matters.
  • Assist with various administrative tasks, such as handling correspondence, filing documents, managing mail, and maintaining student records.
  • Monitor visitors, implement visitor sign-in procedures and ensure the security of the school premises.
  • Act as a liaison between students, parents, staff and administration, facilitating communication and ensuring smooth operations within the school. 
  • Handle sensitive information, such as student records and personal details which must maintain strict confidentiality.
  • Manage school supplies, coordinate transportation arrangements, or assist with special events or projects.
  • Assist in scheduling and coordinating parent-teacher conferences, ensuring that appointments are scheduled efficiently and providing necessary information to parents and teachers.
  • Support the enrollment and registration process by providing information to prospective students and their families and collecting necessary documents.
  • Order and maintain school supplies, such as stationery, forms, and other materials. 
  • Organise and support school events, such as assemblies, fundraisers, open houses, or parent information sessions. 

Frequently Asked Questions

The qualifications required for a School Receptionist may vary between schools. Some schools may not require any qualifications at all.

Familiarity with school procedures and prior administrative experience can be advantageous during the recruitment process. 

The salary of a School Receptionist is around £17,000 to £23,000 per year. However, this can vary depending on several factors such as the location, level of experience, and the type of school. 

School Receptionists are typically employed by the educational institution itself, such as a primary school, secondary school, academy, or college. 

They are part of the administrative staff within the school, working directly under the supervision of the school leadership or administrative team. The employment of a School Receptionist is directly overseen and managed by the school administration.

What Skills Does a School Receptionist Need?

Key skills for a School Receptionist include clear communication and the ability to multitask effectively. Attention to detail is important for keeping accurate records, and IT skills are needed for the role.

Good problem-solving abilities are helpful for finding solutions to questions and challenges, while being adaptable is essential as new challenges can arise on day to day basis. Skills in conflict resolution are also valuable for handling any difficult situations that may arise. 

Key skills of a School Receptionist include: 

  • Strong verbal and written communication skills are necessary to interact with students, parents, staff and visitors in a clear and professional manner.
  • Excellent customer service skills to provide a welcoming and helpful experience for all individuals coming to the school.
  • Ability to handle multiple tasks, prioritise responsibilities and maintain an organised workspace is crucial for managing administrative duties effectively.
  • Efficiently managing time and resources to handle various responsibilities promptly and meet deadlines.
  • Detail-oriented to help accurately maintain records, handle paperwork and ensure that all necessary information is recorded correctly.
  • Proficiency in basic computer skills, including word processing, email, data entry and using office software is essential for administrative tasks.
  • Ability to think critically and find solutions to challenges or inquiries that arise is valuable for a school receptionist as you will be in the position to handle them.
  • Being open to change and adaptable in a dynamic school environment is important to handle unexpected situations and adjust to evolving needs.
  • Maintain confidentiality and professionalism when dealing with student records and other private matters.
  • Ability to think critically and find solutions to challenges or inquiries that arise is valuable for a School Receptionist as they may encounter various situations that require quick thinking and problem-solving abilities.
  • Conflict resolution skills to resolve difficult situations involving students, parents, or staff members. Having skills in conflict resolution and the ability to remain calm and composed can help in managing such situations effectively.

Receptionist Jobs in Schools.

If you're searching for your next career opportunity, why not take a look at all the latest School Receptionist jobs available now?


We work with hundreds of schools throughout the UK so why not get in contact with one of our specialists who can advise on current and upcoming opportunities?


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