What Is a Housing Service Manager?


You Will Learn.

  • What is a Housing Service Manager?
  • What are the responsibilities of a Housing Service Manager? 
  • What qualifications does a Housing Service Manager need?
  • What is the average salary of a Housing Service Manager?
  • Who employs a Housing Service Manager?
  • What skills does a Housing Service Manager need?
  • Where the latest Housing Service Manager jobs are and how to apply for them.
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What Is a Housing Service Manager?

A Housing Service Manager is responsible for overseeing the efficient operation of housing services within an organisation or community. 

This role involves managing and coordinating various aspects of housing, including tenant relations, property maintenance, and compliance with housing regulations.

What Are the Responsibilities of a Housing Service Manager?

A Housing Service Manager position entails the management and coordination of diverse responsibilities, including tenant relations, property maintenance, and compliance with housing regulations. 

Housing Service Managers strive to create a positive living environment for residents by addressing their needs, implementing effective policies, and resolving concerns. 

Engaging in strategic planning, they collaborate with staff to enhance operational efficiency and resident satisfaction. 

Housing Service Managers play a pivotal role in liaising with external stakeholders to ensure alignment with broader community objectives and regulatory standards. 

While working as a Housing Service Manager, you will be required to: 

  • Foster positive relationships with tenants, addressing their needs and concerns.
  • Oversee and coordinate maintenance activities to ensure the proper functioning and upkeep of properties.
  • Ensure adherence to housing regulations and standards.
  • Implement and enforce effective housing policies for the benefit of residents.
  • Engage in strategic planning to optimise operational efficiency and resident satisfaction.
  • Collaborate with staff to achieve seamless delivery of housing services.
  • Liaise with external stakeholders to align housing services with community objectives.
  • Address and resolve concerns to maintain a positive living environment for residents.

Frequently Asked Questions

A Housing Service Manager typically requires a bachelor's degree in a relevant field such as housing management, urban planning, or business administration. 

Relevant work experience in housing services, property management, or a related field is crucial. 

A strong knowledge of housing regulations and policies, as well as effective communication and interpersonal skills, are essential skills for employers. 

Some employers may prefer or require professional certifications related to housing management or property services.

The average salary for a Housing Service Manager in the UK is approximately £42,000 per year.

However, this figure can vary significantly depending on factors such as the level of responsibility, a person's experience and the location of the role.

The majority of Housing Service Manager jobs are found within housing associations, local authorities, property management companies, and non profit organisations dedicated to community development. 

Housing Service Managers may also be employed by private real estate firms, government agencies, or companies specialising in social housing initiatives.

What Skills Does a Housing Service Manager Need?

A proficient Housing Service Manager necessitates a diverse skill set to navigate the complexities of overseeing housing services in the UK. 

Exceptional interpersonal and communication skills are paramount, enabling effective engagement with tenants and stakeholders. Strong organisational and multitasking abilities are crucial for managing diverse responsibilities, ranging from property maintenance to policy implementation.

A deep understanding of housing regulations and policies is essential for ensuring compliance and providing informed guidance. Leadership skills are imperative for motivating and collaborating with staff to achieve operational excellence. 

Analytical skills come into play for strategic planning, issue resolution, and optimising service delivery. Flexibility and adaptability are valuable traits, allowing Housing Service Managers to navigate the dynamic challenges inherent in housing management. 

A customer centric approach, empathy, and a commitment to fostering positive living environments contribute to the overall success of Housing Service Managers.

Key skills of a Housing Service Manager include: 

  • Clear and effective communication with tenants, property owners, and staff.
  • Ability to convey complex information in a way that is easily understood.
  • Strong customer service skills to address tenant concerns and maintain positive relationships.
  • Ability to handle difficult situations with diplomacy and professionalism.
  • Efficient management of property records, lease agreements, and other documentation.
  • Ability to prioritise tasks and handle multiple responsibilities simultaneously.
  • Quick and effective resolution of tenant issues and property related problems.
  • Proactive identification of potential challenges and implementation of preventive measures.

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