What Is a Business Support Officer?


You Will Learn.

  • What a Business Support Officer is. 
  • What the responsibilities of a Business Support Officer are.  
  • What qualifications a Business Support Officer needs.
  • What skills a Business Support Officer needs.  
  • Who employs a Business Support Officer.
  • The average salary of a Business Support Officer.
  • Where the latest Business Support Officer jobs are and how to apply for them.
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What Is a Business Support Officer?

A Business Support Officer provides administrative and operational assistance to various departments within a company. 

Business Support Officers play a crucial role in ensuring the smooth functioning of daily business operations by managing tasks such as handling correspondence, maintaining records, organising meetings, and coordinating schedules. They may also assist with data entry, report generation and general office management. 

Business Support Officers serve as a central point of contact for internal and external stakeholders, contributing to efficient communication and facilitating collaboration across the organisation. Their role is vital in promoting productivity and supporting the overall success of the business.

What Are the Responsibilities of a Business Support Officer?

While working as a Business Support Officer, you will be required to: 

  • Assist with daily administrative tasks.
  • Ensure efficient office operations.
  • Handle phone calls and inquiries.
  • Manage emails, letters, and other communications.
  • Act as a point of contact for internal and external stakeholders.
  • Coordinate internal communications within the organisation.
  • Maintain accurate records, both physical and digital.
  • Organise and archive documents and files.
  • Generate reports and analyse information.
  • Schedule and organise meetings.
  • Prepare agendas and take minutes.
  • Assist in organising company events, conferences, or workshops.
  • Manage office supplies and equipment.
  • Handle travel arrangements and bookings.

Frequently Asked Questions

The qualifications required for a Business Support Officer typically include a high school diploma or equivalent.

However, many employers may prefer candidates with additional qualifications such as a certificate or diploma in business administration or a related field. 

Depending on the specific industry, specialised knowledge or experience may be a prerequisite for employers.

On average, a Business Support Officer's salary in the UK might range from approximately £20,000 to £35,000 per year.

However, this can vary based on factors like location, industry, company size, and level of experience.

Business Support Officers are employed by a diverse range of organisations including government agencies, local authorities, and educational institutions who utilise their administrative expertise to ensure smooth operations and effective communication. 

Additionally, Business Support Officers are employed by corporate offices, multinational companies, financial institutions, healthcare facilities, law firms, technology companies and retail businesses.

What Skills Does a Business Support Officer Need?

Key skills of a Business Support Officer include: 

  • Proficiency in office software (Microsoft Office Suite, Google Workspace).
  • Strong organisational abilities to manage schedules, files, and tasks efficiently.
  • Effective time management and prioritisation skills.
  • Attention to detail in handling documents and data entry.
  • Excellent verbal and written communication for internal and external interactions.
  • Active listening skills to understand and address inquiries effectively.
  • Ability to convey information clearly and concisely.
  • Professional phone etiquette and interpersonal skills.
  • Capacity to identify and resolve issues promptly.
  • Flexibility to adapt to changing priorities and handle unexpected situations.
  • Critical thinking skills to offer innovative solutions.
  • Ability to work under pressure and meet deadlines.
  • Competence in using various software applications and online tools.
  • Familiarity with database management and data analysis.
  • Proficiency in email and internet communication.

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