Team Leader (Housing Management)

Posted 16 November 2021
Salary£18 - 20 per hour
LocationHuddersfield
Job type Contract
DisciplineHousing
ReferenceJCW2020
Contact NameJordan Cowburn

Job description

We at Spencer Clarke Group are working in partnership with Kirklees Council to appoint a Team Leader (Housing Management) on an interim contract.

The ideal candidate will work as a team leader for this council the ideal candidate will manage a customer focused holistic housing and neighbourhood management service, ensuring high performance and excellence in area such as income collection, empty homes, and tenancy management.

Role Location – HD1 6RZ

Start Date – ASAP

Daily rate – £18 per hour – Negotiable depending on experience.

Contract length: 3-6 months

Working Hours – 37 hours per week – Monday – Friday

Key Duties

  • Manage a customer focused service which ensures high performance and excellent service delivery in areas such as income collection, empty homes, tenancy management, partnership working and leaseholder services.
  • Prepare professional and clearly written papers and communications on key issues, liaising with partners such as legal to ensure accurate information is included.
  • Work collaboratively with General Managers and other Team Leaders to monitor, analyse, and deliver improvements across all relevant performance indicator areas to increase customer satisfaction.
  • Ensure staff are aware of key responsibilities and how to report and action as necessary issues relating to Safeguarding, Health and Safety and Social Housing Fraud.

Experience

  • Excellent written and verbal communication with the ability to interact effectively and sensitively, in person, via the telephone and in writing with a range of stakeholders, internal and external
  • Demonstrate a proven track record of delivering targets and goals within operational plans
  • Previous experience of data input and maintenance of databases and/or Contact Management Systems
  • Knowledge of Health and Safety, Equality and Diversity, Safeguarding legislation in relation to the role
  • Good team working skills with the ability to work effectively as part of a team coupled with the ability to work on one’s own to achieve results
  • Ability to understand the importance of budgetary control and proactively manage budgets
  • GCSE (or equivalent) at Grade 4 (C) or above in English & Maths or equivalent
  • NVQ 4 or equivalent.
  • CIH Level 3 Qualification or willing to work towards

If you are looking for a new role within the public sector, Spencer Clarke Group specialise in Interim & executive appointments for Local Authorities & NHS trusts across the UK. If there is a particular role you are looking for then please get in touch as we can help!

If you are interested in the role or would like to know more, please make hit the apply button now and then contact Jordan at Spencer Clarke Group on 01772 954200.

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