Customer Support and Advice Worker

We are assisting a Local Authority in the appointment of an experienced Customer Support and Advice Worker to join their Front Door Team in Middlesbrough.

As a Customer Support and Advise worker you will play an essential part in providing fast, initial triage and short-term support to individuals with complex housing, homelessness, or domestic abuse needs-ensuring urgent cases are prioritised, assessed, and directed to the appropriate services, while supporting information gathering, reporting, and coordination across teams. you will be responsible for the following:

• Provide initial triage, short-term support, and referral for individuals with complex housing or domestic abuse needs.
• Respond to face-to-face, phone, and email enquiries in a timely and professional manner.
• Assist with admin tasks, including record-keeping, meeting coordination, and housing-related processes.
• Collaborate with internal teams and external partners to ensure coordinated, responsive support.

Hit the apply button now and follow the steps
Contact Leasha on 01772 954 200

Here at Spencer Clarke Group, we pride ourselves on connecting you with the best career opportunities; our experienced Consultants have extensive market knowledge in Children's Services and will also provide expert career advice along the way. We also have a market leading referral scheme of up to £250* so if you know of someone who may also be looking for an exciting career opportunity, ask them to contact Leasha at Spencer Clarke Group.*T's & C's apply.

Job Type: Full-time, Temporary
Contract: length: 3/6 months
Expected hours: 37 per week