Customer Service Assistant
BBBH32594_1751287645
Posted: 30/06/2025
- Up to £18 per hour + may be negotiable depending on experience
- Tower Hamlets, London
- Contract
Spencer Clarke Group are seeking a Customer Service Assistant for a local authority client in East London.
In this role, you will provide front-line customer service, supporting library services, learning activities, and digital engagement to meet the diverse needs of the community.
Key Duties:
- Deliver excellent customer service by assisting, advising, and signposting customers in person, by phone, and online.
- Support daily library operations including shelving, stock management, and maintaining a welcoming environment.
- Help deliver events and activities for children and adults, such as storytelling sessions and learning clubs.
- Use digital systems for membership, bookings, payments, and to support customers with online services.
Qualifications and Experience:
The successful candidate will have the following skills / experience:
- Experience providing face-to-face customer service in a busy, public-facing environment.
- Confident using IT systems, including Microsoft Office and library or retail software.
- Skilled in engaging with a diverse range of customers, including children and vulnerable adults.
- Proven ability to manage multiple tasks, stay organised, and work effectively as part of a team.
What's on offer:
Salary: £18ph
*may negotiate higher for exceptional candidates, based on experience*
Contract type: 3-6 months minimum, with a high likelihood of extension
Hours: Monday to Friday, 35 hours per week
How to apply:
- Once your CV is received, if you are successful, you will be contacted.
- Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion.
- For any further questions, please contact Taylor Kirkham on 01772 954200.
INDSCG3
Taylor Kirkham
Recruitment Consultant