Customer Service Agent
BBBH37080_1754987816
Posted: 08/12/2025
- Up to £19 per hour + may be negotiable depending on experience
- Islington, London
- Contract
Spencer Clarke Group are seeking a Customer Service Agent for a local authority client in North London.
In this role, you will be the first point of contact for residents, delivering clear, efficient support across phone, email, web, and face-to-face channels.
Duties:
- Handle enquiries across all channels, phone, email, web, and face-to-face - providing accurate advice and resolving issues promptly.
- Process payments and maintain records, including invoices, cash, cheque, and card transactions, ensuring accuracy and compliance.
- Support customers in accessing services, promoting available facilities and assisting with digital and self-service options.
- Contribute to team performance, meeting targets, sharing knowledge, and adapting to new ways of working.
Qualifications and Experience:
The successful candidate will have the following skills / experience:
- Experience delivering customer service in a face-to-face or telephone-based role.
- Confidence using IT and telephony systems in a service-focused environment
- Proven ability to work with people from diverse backgrounds and communities.
- Experience handling challenging situations with professionalism and tact.
What's on offer:
Salary: £19ph
*may negotiate higher for exceptional candidates, based on experience*
Contract type: 3-6 months minimum, with a high likelihood of extension
Hours: Monday to Friday, 35 hours per week
How to apply:
- Once your CV is received, if you are successful, you will be contacted.
- Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion.
- For any further questions, please contact Taylor Kirkham on 01772 954200.
INDSCGTK
Taylor Kirkham
Recruitment Consultant