Complaints Review Officer
BBBH61530_1781537614
Posted: 15/06/2026
- Up to £25 per hour + may be negotiable depending on experience
- Tower Hamlets, London
- Contract
Spencer Clarke Group are seeking a Complaints Review Officer for a Local Authority Client in East London.
In this role, you will investigate and resolve complex housing complaints and drive service improvements through fair, timely and evidence-based outcomes.
Duties:
- Investigate and resolve complex housing complaints and Members' enquiries in a fair, timely and evidence-based manner.
- Manage complaints from start to closure, ensuring clear communication and excellent customer service throughout.
- Identify themes and learning from complaints and recommend improvements to housing services.
- Work collaboratively with colleagues, councillors and external partners to deliver effective resolutions and manage risk.
Qualifications and Experience:
- Experience of handling complex complaints or casework in a housing or local authority setting.
- Experience of interpreting legislation, policies and procedures to support decision-making.
- Experience of engaging with customers, Members, and stakeholders in challenging situations.
- Experience of producing clear written reports, findings, and recommendations for senior audiences.
What's on offer:
Salary: £25ph+
*may negotiate higher for exceptional candidates, based on experience*
Contract type: 3-6 months minimum
Hours: Monday to Friday, 35 hours per week
How to apply:
- Once your CV is received, if you are successful, you will be contacted.
- Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion.
- For any further questions, please contact Taylor Kirkham on 01772 954200.
INDSCGTK
Taylor Kirkham
Senior Consultant