Casework Support Officer
BBBH37186_1755029522
Posted: 08/12/2025
- Up to £22 per hour + may be negotiable depending on experience
- Westminster, London
- Contract
Spencer Clarke Group are seeking a Casework Support Officer for a local authority client in Southwest London.
In this role, you will provide administrative and communication support to the Homeless Services team, helping to progress cases, maintain accurate records, and ensure residents receive timely assistance.
Duties:
- Handle enquiries from staff and service users by phone and email.
- Maintain accurate case records, databases, and spreadsheets.
- Progress queries and casework through to resolution.
- Draft correspondence, compile reports, and ensure documentation meets compliance standards.
Qualifications and Experience:
The successful candidate will have the following skills / experience:
- Customer service experience, ideally in a public-facing role.
- Work in or alongside homelessness or housing services.
- Proven case management and record-keeping skills.
- Strong written, numerical, and telephone communication abilities.
What's on offer:
Salary: £22ph
*may negotiate higher for exceptional candidates, based on experience*
Contract type: 3-6 months minimum, with a high likelihood of extension
Hours: Monday to Friday, 36 hours per week
How to apply:
- Once your CV is received, if you are successful, you will be contacted.
- Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion.
- For any further questions, please contact Taylor Kirkham on 01772 954200.
INDSCGTK
Taylor Kirkham
Recruitment Consultant