Rent Service Officer

Spencer Clarke Group are seeking a Rent Service Officer for a Local Authority Client in North London.

In this role you will manage rent arrears cases, work directly with tenants to sustain tenancies, and take effective action to maximise income while protecting vulnerable customers.

Duties:

• Manage a caseload of rent arrears cases and monitor accounts to reduce debt
• Engage with tenants through visits, calls and correspondence to support payment and sustain tenancies
• Take appropriate enforcement action, including preparing cases for court when necessary
• Maintain accurate records, reports and performance data using council systems

Qualifications and Experience:

The successful candidate will have the following skills / experience:

• Experience of managing rent arrears cases within a local authority or social housing environment
• Experience of working directly with customers, including handling sensitive or challenging situations
• Experience of using housing management or financial systems to monitor accounts and record casework
• Experience of working independently, prioritising workload, and meeting deadlines under pressure

What's on offer:

Salary: £29ph

*may negotiate higher for exceptional candidates, based on experience*

Contract type: 3-6 months minimum, with a high likelihood of extension

Hours: Monday to Friday, 36 hours per week

How to apply:

• Once your CV is received, if you are successful, you will be contacted.
• Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion.
• For any further questions, please contact Taylor Kirkham on 01772 954200.

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