Pensions Team Leader - Benefits Processing

Pensions Team Leader - Fully Remote

Spencer Clarke Group are supporting a London Borough to appoint an experienced Pensions Team Leader on an Interim basis to provide essential cover and ensure smooth day-to-day operation of the Benefits Processing team.

What's on Offer:
Hourly Rate: £24 - £32 per hour
Please submit your CV with your required rate
Office Attendance: Remote Working*

Working pattern: Full-time, 36 hours per week
Hours: 09:00-17:00

About the role

This vital interim role provides leadership to the Benefits Processing team. You will manage a team of seven responsible for all front-line pensions administration, including calls, emails, post handling, and the processing of core LGPS benefits tasks such as:

• Refunds
• Deferred benefits
• Transfers
• General scheme member queries

You will act as the day-to-day lead, ensuring work is accurate, compliant, and delivered to the expected quality standards. The role requires a strong operational pensions background, proven line management capability, and the ability to act as the technical escalation point for the team.

Responsibilities

• Lead, motivate, and develop the Benefits Processing team, including 1-to-1s, performance management, and staff wellbeing.
• Manage workloads and allocate resources to meet KPIs and statutory deadlines.
• Act as the primary technical expert for complex and non-standard LGPS cases.
• Oversee quality assurance processes, authorising all casework to ensure accuracy and compliance.
• Drive continuous improvement, reviewing processes and implementing efficiencies.
• Ensure accurate and timely completion of pensioner payroll activities.
• Investigate and draft responses to escalated complaints and IDRPs.
• Work collaboratively with Data, Systems, and Communications teams to optimise system usage.
• Deputise for the Pensions Manager (Benefits Processing) when required.

About you

You will have the following experience:

• Strong technical knowledge of the Local Government Pension Scheme (LGPS) and relevant legislation.
• Senior-level experience administering and calculating LGPS benefits.
• Background in quality assurance, including checking and authorising complex calculations.
• Proven ability to lead and motivate staff, including managing performance and sickness.
• A proactive approach to continuous improvement and process optimisation.
• Experience managing or validating pensioner payroll processes.
• Experience handling escalated complaints and drafting formal responses.
• Clear, confident communication skills with the ability to explain complex pensions matters.
• Strong organisational capability and the ability to manage team workloads effectively.

How to apply

Once your CV is received, if you are successful, you will be contacted.

Due to the extremely high volume of applications, it may not be possible to contact every applicant. If you are not contacted, please assume you have not been successful on this occasion.

About Spencer Clarke Group

Here at Spencer Clarke Group, we pride ourselves on connecting you with excellent career opportunities. Our experienced Consultants offer in-depth market knowledge and professional guidance throughout your journey.

When you join us, you will receive:

• Access to a wide range of interim and permanent vacancies
• Free DBS checks
• Post-placement aftercare
• Loyalty reward schemes and regular competitions for agency professionals

Referral Scheme:
We offer up to £300 for successful referrals. If someone you know may be interested, ask them to email their CV to Brad at , including your details.
T&Cs apply.