Inquiries and Decisions Officers

Spencer Clarke Group are seeking an Inquiries and Decisions Officers for a Local Authority Client in North London.

In this role, you will carry out housing assessments, make informed decisions under homelessness legislation, and help provide support to vulnerable residents.

Duties:

• Conduct housing needs assessments, make main duty decisions, and help clear pre-existing homeless application backlogs.
• Provide a trauma-informed, empathetic service to vulnerable residents, including families, single adults, and those with complex needs.
• Work with internal teams, external agencies, and case conferences to coordinate support and ensure statutory obligations are met.
• Ensure safeguarding, prevent housing fraud, produce clear reports, and uphold high-quality, person-centred service delivery.

Qualifications and Experience:

The successful candidate will have the following skills / experience:

• Experience supporting vulnerable people in housing, health, or social care, understanding complex needs in diverse communities.
• Experience conducting assessments and making decisions on complex homelessness cases in line with legislation and guidance.
• Experience delivering services empathetically and through a trauma-informed approach.
• Experience collaborating with internal teams, external agencies, and voluntary sector organisations to coordinate support and services.

What's on offer:

Salary: £31

*may negotiate higher for exceptional candidates, based on experience*

Contract type: 3-6 months minimum, with a high likelihood of extension

Hours: Monday to Friday, 35 hours per week

How to apply:

• Once your CV is received, if you are successful, you will be contacted.
• Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion.
• For any further questions, please contact Taylor Kirkham on 01772 954200.

INDSCGTK