Senior Contact & Referral Officer (MASH)
SNRCont&Refer MASH
Posted: 22/04/2024
- £20 - 25 per hour
- Croydon, Greater London, England
- Contract
Senior Contact & Referral Officer (MASH) **
We are working in partnership with a Local Authority in the Croydon area who are looking to appoint a Senior Contact & Referral Officer to work within their MASH Service.
Contract - 3-6 Month agency contract with a view to being extended on an ongoing basis.
Working Hours - Full time position. (36 hours per week)
Location – CRO. (Hybrid 2/3 days in the office)
Rate of Pay - £20 - £25 per hour. (negotiable on experience)
As a Senior Contact & Referral Officer, you will play a key role towards delivering these outcomes and providing a high-quality service to local residents.
You will work closely alongside MASH Team Manager’s, Social Worker’s, Senior Early Help Navigator’s, and MASH partners. You will have a key role, being the first point of contact for professional referrers and residents with Croydon’s MASH.
About the Role:
- Process and new MASH referrals and information requests to ensure that these are inputted accurately and efficiently on the MASH social care recording system.
- Identify and ensure that any urgent matters are highlighted to the MASH Team Manager.
- Respond and provide professional and efficient responses to professional referrers and MASH partner agencies to enquiries.
- Respond politely and competently to all new calls into the MASH, using excellent listening and communication skills and ensuring the call is recorded accurately.
- Use social care and other information databases to ensure correct information about children and families is recorded, updated and shared as appropriate.
- Interrogate social care information to respond to requests for information.
- Ensure high quality feedback is given to referrers on the outcome of referrals
Candidate Requirements:
- MASH Referrals.
- MASH Information Requests.
- Public Sector / Local Authority Experience.
*We offer a market leading referral scheme of up to £250 so if you know of someone who may also be looking for an exciting career opportunity*
To apply for this role please email dm@spencerclarkegroup.co.uk & call Dane on 01772 954 200.
Dane Matthews
Senior Consultant