"After losing 50% of our permanent workforce over a 3 month period and an unprecedented rise in requests relating to SEN, we required experienced staff who could support in continuing the statutory functions.
It was a challenging period because the statutory service was being compromised and the deadlines were not being met.
It was very stressful and the team had a zero work-life balance.
Before using Spencer Clarke Group, we tried recruitment via permanent positions, internal restructures and we amended our existing processes.
Richard at Spencer Clarke Group helped to identify appropriate candidates who could fit into the different gaps within our team. We have recruited a high volume of interim staff over a short period of time to enable the team to continue to operate.
The interim team which we currently have have fitted in amongst the team perfectly and they are obviously a really talented bunch.
Richard communicated quickly and effectively to ensure the process was speedy. He was responding at all times of the day and nearly always with immediate responses.
When minor issues have occurred, the response to resolving these issues has still been as speedy as when we are generating new business and they have always been resolved amicably, timely and professionally.
I would absolutely recommend Spencer Clarke Group for the recruitment of SEN staff and I look forward to continuing to work with them when required."
SEN Deputy Manager, Kirklees Council