Senior Complaints Officer

Posted 01 December 2021
Salary£18 - 22 per hour
Job type Contract
Contact NameJohn Shorrock

Job description

If you’re searching for a rewarding and fulfilling career opportunity, look no further. Spencer Clarke Group are working alongside Brent Council to appoint a talented Senior Complaints Officer on a Contract basis. 

As a Senior Complaints Officer you’ll play a vital role in coordinating the housing support offer to all Housing Services.

The ideal candidate will be forward thinking, driven and determined to make a difference!

If that sounds like you, we’d love to hear from you!

About the role

Based in Brent, you will be tasked with:

  • Providing a high level of customer service with emphasis on getting things right the first time, keeping promises and taking ownership for the customer demands and requests.
  • Promoting self-sufficiency in our services while offering support to those that need extra help.
  • Leading on system and process changes relating to housing support and complaints reporting including Subject Access Requests and data downloads across the housing service.
  • Coordinating the work allocation across the team and act as a trouble shooter where there is an accumulation of work.

About you
The ideal candidate for this position will have:

  • Knowledge of Oracle payments system and other systems such as Northgate and CRM
  • Understanding of effective triaging for complaints management practices
  • Demonstrable knowledge of using Microsoft Office packages to an intermediate level i.e. using Word mail merge and Excel lookup functions.
  • High attention to detail and ability to self-check and review work outputs to ensure accuracy of records.

Experience is also preferable in:

  • The ability to communicate clearly and concisely, orally and in writing with a wide range of people, including Councillors, contractors and other agencies.

About the company

You'll be working for Brent Council, a council dedicated to the positive outcomes for its residents and services.

What’s on offer

  • Salary: £18-£22 per hour (negotiable)
  • Overtime: options available for overtime
  • Contract type: 3-4 month contract, likely to extend
  • Hours: 09:00-17:00 Monday to Friday

How to apply 

  • Please send your CV to John at
  • Or, call 020 3039 3555
  • Once your CV is received, if you are successful you will be contacted.
  • Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted please assume you have not been successful on this occasion.

About Spencer Clarke Group 

Here at Spencer Clarke Group, we pride ourselves on connecting you with the best career opportunities; our experienced Consultants have extensive market knowledge and will also provide expert career advice along the way. 

When you join us, you will receive: 

  • Access to a wide range of temporary and permanent opportunities
  • Free DBS checks
  • Post Placement Aftercare
  • Loyalty reward scheme and regular competitions for our agency professionals 

Spencer Clarke Group offer a market leading referral scheme of up to £250 so if you know of someone who may also be looking for an exciting career opportunity, ask them to email their CV to John Shorrock on remembering to include your details as well. 

*T’s & C’s apply.