RMS Resolution Officer

Posted 23 August 2021
Salary£17 - 20 per hour
LocationNewham, Greater London, England
Job type Contract
Contact NameJohn Shorrock

Job description

Spencer Clarke Group are working closely alongside Newham Council to provide them with a RMS Resolution Officer tojoin their team on a Contract Basis.

Rate – £17-£20+ per hour, negotiable upon experience 

Your Role

  1. To be responsible for dealing effectively with the corporate complaints, Members enquiries and Ombudsman enquiries.
  1. To work as part of a team to deliver high quality responses to customers complaints and enquiries.
  1. To develop and maintain good relations with service areas and partner agencies
  1. Promote a positive image of the Council and to enhance its reputation.
  1. To take a lead role on a specific area of work or projects on behalf of the Manager


  • Experience of working in at least one of the following areas:
    • Corporate complaints
    • Housing
  • Experience of conducting detailed investigations of complaints preferably within a comparable local authority section.
  • Experience of successfully dealing with Members and the public, including communicating difficult issues effectively orally and in writing
  • Experience of working positively to engage with and understand the needs of stakeholders and Members.
  • Experience of project management and/or research work and relevant techniques.
  • Experience of working with computer based systems

If you wish to be put forward for this role, please apply and contact John Shorrock @ Spencer Clarke group – js@spencerclarkegroup.co.uk


Here at Spencer Clarke Group we provide workers with their own dedicated and experience consultant who provide extensive market knowledge!

  • Access to a wide range of temporary and permanent opportunities
  • Market leading referrals of up to £500
  • Free DBS checks
  • Post Placement Aftercare
  • Loyalty reward scheme and regular competitions for our agency workers