Repairs Customer Service Manager

Repairs Manager
  • £300 - 350 per day + DOE
  • Hackney, Greater London, England
  • Contract

Rate of pay: £300 to £350 per day (negotiable DOE)

Contract: 6 month rolling contract

Location: Central London

Key Responsibilities:

  • This is a pivotal leadership role for the delivery of an efficient, customer-focussed routine repairs service to the residents of Hackney Housing. As a section head, you will have lead responsibility for ensuring that the repairs services delivered meet the needs of the service user and are in line with the overall aims and objectives of the Council.
  • To this end you are required to find innovative responses to situations that may arise which will have an impact not only on the section but also on the various policies and direction of the division.
  • You will be required not only to map those responses in terms of their implication and application, but to design the service delivery in a timely fashion that meets our staffing obligations and our financial restrictions

Requirements:

  • Have extensive knowledge and understanding of the effective planning, scheduling and delivery of complex workloads in a challenging delivery environment
  • Strong financial and business acumen and reasoning; able to assess risks without being risk averse.
  • Detailed knowledge of the responsive repairs delivery environment, including good practice regarding performance management and customer service approaches.
  • An understanding of repairs diagnosis, complaints handling, trade knowledge and repairs ITC would be extremely beneficial in this role.
  • An understanding of legal disrepair legislation and the Disrepair Protocol is desirable.
  • Relevant senior managerial experience in a similar role, with demonstrable success in the management of a large, multi-functional staff team.
  • Evidence of managing large-scale organisational change to improve performance, including better management of complex systems and processes with improved outcomes. Experience of managing staff and developing a strong service culture and team spirit, preferably within a customer service sector, repairs handling, planning and scheduling and /or complaints management environment.
  • Demonstrable experience of working in a diverse environment including building effective, productive relationships with external and internal stakeholders, but most importantly, customers

If you are interested in the role, hit the apply button or for more information, please contact Chris at Spencer Clarke Group on 07841 488 917 or on cw@spencerclarkegroup.co.uk

Chris Wilkinson Principal Consultant

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