Your key responsibilities and requirements will be:
The Key Account Manager (KAM) is to manage the accounts of support providers to ensure all contractual, and regulatory, standards are being upheld and regularly report the status of such accounts to Senior Management. The KAM will act as the sole point of contact between support providers and all other internal Concept departments and personnel.
Head up all communication between Support Providers and internal Concept departments and personnel e.g., Property Inspectors, Support Auditors, Property Compliance & Administration and the Resident and Community Engagement team. Resolve queries arising from support providers with the relevant Concept departments and personnel. Regularly visit support providers to identify any areas of strength or weakness within their service. Where possible, personally assist the support provider in areas identified as requiring improvement, through means including meetings, targets, and training. Facilitate assistance from other Concept departments in areas of weakness, where appropriate. Compile, and send to Senior Management, weekly Compliance reports on support provider performance.
Ensuring property inspection findings are followed up with the support provider, clearly and concisely, reinforcing all contractual and regulatory expectations for property standards. Management of major and minor defects through communication with the support provider and the Concept Property Inspection Co-ordinator. Ensuring properties are inspected quarterly, through communication with the Concept Property Inspection Coordinator. Providing feedback to the Quality and Compliance Manager on support provider issues.
- Comprehensive organisational and managerial skills.
- Strong verbal and written communication skills.
- Accurate data capturing.
- IT literate.
- Works to meet and exceed deadlines.
- Social Housing experience.
If you wish to apply for this role then please respond with your CV.