Housing Needs Specialist Rent Officer

Spencer Clarke Group are seeking a Housing Needs Specialist Rent Officer for a Local Authority Client in Berkshire.

In this role, you will manage rent accounts, maximise rental income, support tenants to sustain their tenancies, and represent the council in court where required.

Duties:

• Manage rent accounts and maximise rental income across temporary accommodation and Rent Guarantee Scheme properties.
• Engage with tenants through calls and visits, agreeing repayment plans and supporting tenancy sustainment.
• Work collaboratively with internal teams and external agencies to ensure smooth sign-ups and accurate benefit claims.
• Prepare and represent the council at County Court hearings in line with legal and pre-action requirements.

Qualifications and Experience:

The successful candidate will have the following skills / experience:

• Experience managing rent accounts and addressing arrears within housing or a related public sector setting.
• Confident in supporting tenants with complex needs while maintaining strong customer service.
• Knowledge of Housing Benefit, Universal Credit, and legal processes relating to rent recovery and possession.
• Ability to work effectively with multiple agencies and internal teams to achieve positive tenancy outcomes.

What's on offer:

Salary: £30

*may negotiate higher for exceptional candidates, based on experience*

Contract type: 4-6 months minimum, with a high likelihood of extension

Hours: Monday to Friday, 37 hours per week

How to apply:

• Once your CV is received, if you are successful, you will be contacted.
• Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion.
• For any further questions, please contact Taylor Kirkham on 01772 954200.

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