Health and Social Care Officer

HSCO
  • £14 - 17 per hour
  • Nottingham, Nottinghamshire, England
  • Temporary

We are assisting a local authority in the appointment of three experienced Health and Social Care Officers to join their Adults Social Care Team in Nottingham!

As a Health and Social Care Officer provide advice, triage and co-ordinate information to enable decision making and risk management on behalf of citizens requesting / requiring access to social care and health services, and to navigate citizens through to the right services based on an assessment of their needs. This will include assisting in the delivery of an efficient and effective referral service for vulnerable adults sometimes with complex needs and/or difficult and unpredictable situations.

Key responsibilities will include the following:

  • Coordinate telephone calls, enquiries and referrals from citizens, vulnerable adults, families and carers and to manage these in an effective, timely and customer focused way.
  • Deliver an agreed level of customer service that reflects the vision, values, aims and objectives of Nottingham City Council and partners.
  • Manage specialist or escalated calls from Health and Social Care Support Co-ordinators, Health and Social Care Support Advisors or other colleagues.
  • To have an understanding and knowledge of the variety of relevant services and their referral criteria available within social care and health to enable appropriate advice and guidance is given and to ensure this information is kept up to date.
  • Liaising with and working with relevant clinicians, practitioners and health and social care provider services to coordinate appropriate care packages and ongoing care needs, this will include triaging and signposting citizens to other services, tracking and monitoring pick up and handover of clients to the crisis response team.
  • To make judgements regarding referrals and requests in relation to complex situations, safeguarding concerns and risk management by triaging and coordinating them to make sure that clients are seen by the most appropriate team / service at the right time to meet their needs.

If you think you’ve got what it takes to succeed, or would love to find out more information, either

  • Hit the apply button now and follow the steps
  • Contact Sophie on 01772 954 200

Here at Spencer Clarke Group, we pride ourselves on connecting you with the best career opportunities; our experienced Consultants have extensive market knowledge in Adult Services and will also provide expert career advice along the way.

We also have a market leading referral scheme of up to £350* so if you know of someone who may also be looking for an exciting career opportunity, ask them to contact Sophie at Spencer Clarke Group.

*T’s & C’s apply

 

Sophie Payne Senior Consultant

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