Head of Resident Operations / Corporate Contact Centre

  • £350 - 400 per day + Inside IR35
  • Newham, Greater London, England
  • Contract

My client in Central London is looking to appoint a talented Head of Resident Operations / Corporate Contact Centre on a Contract basis.

The role will lead the Corporate Contact Centre service, supporting with the improvement programme that is underway.

About the role:

Based in Central London (hybrid):

  • Re-procurement of the telephony platform and roll-out of new chat-bot. Corporate Contact Centre including telephony systems and channel shift
  • Strategically manage and develop a professional service area, ensuring that the delivery of the service meets all Council, professional and legislative requirements.
  • Workforce planning and performance management
  • Quality assurance and system and service development (not re-design)
  • Delivery of Resident Experience Programme work streams

About you:

You will have the following experiences:

  • Knowledge of Contact Centre operations, service delivery and telephony systems
  • Knowledge of CRM and complaint systems
  • Knowledge of resident experience standards, policies and practices
  • Local Authority experience is extremely beneficial

What’s on offer:

  • Salary: £400 per day, Inside IR35

*negotiable based on experience

*please submit your CV with the rate you require

  • Hybrid working
  • Contract type: 3-6 month minimum
  • Hours: 09:00ach -17:00 Monday to Friday

How to apply 

  • Once your CV is received, if you are successful you will be contacted.
  • Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted please assume you have not been successful on this occasion.

About Spencer Clarke Group 

Here at Spencer Clarke Group, we pride ourselves on connecting you with the best career opportunities; our experienced Consultants have extensive market knowledge and will also provide expert career advice along the way. 

When you join us, you will receive: 

  • Access to a wide range of temporary and permanent opportunities
  • Free DBS checks
  • Post Placement Aftercare
  • Loyalty reward scheme and regular competitions for our agency professionals



John Shorrock Lead Consultant

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