Covid Welfare and Support Team Case Worker

Posted 07 July 2021
Salary Remote Working
Job type Contract
DisciplineCorporate Functions
ReferenceC19 - HCC
Contact NameCameron Nicholls

Job description

Spencer Clarke Group are working closely alongside Hampshire County Council to provide them with Covid Welfare and Support Team Case Workers on a 6 month initial contract, that may be extended.


Successful candidates will be expected to work weekends on a rota basis (about 1 in 4). Also open on bank holidays. Current operating hours are M-F, 9am-5pm and weekends 10am-3pm.

Pay rate offered: £11.09+ per hour

*Fully remote working*


As a successful Covid Welfare and Support Team Case Workers, your duties will be:

  • You will be making contact with customers who have tested as Covid Positive, who the National Test and Trace team have not been able to contact.  Your role will be to help these customers understand the importance of sharing their contact details and locations with us to help stop the spread of Covid 19.
  • You will also work on our Coronavirus Support line, answering general enquiries from customers relating to Coronavirus or asking for coronavirus related advice.
  • You will also carry out a range of activities to identify the client’s needs, provide information, advise, signpost and support people to find positive outcomes.
  • Our service also supports the Adult Health and Care contact team, dealing with a range of general and finance enquiries.


To be considered, you will have the following knowledge/experience:

  • An excellent telephone manner and techniques, dealing with both inbound and outbound calls
  • Be able to demonstrate good experience of dealing with difficult conversations or situations
  • An empathetic manner and be able to work under pressure
  • Be IT literate – including, good keyboard skills and the ability to “type and talk” when helping our customers
  • Have the ability to follow scripts and clear defined guidelines -  whilst being able to use your initiative when the situation arises


If you wish to be put forward, please apply below and contact Cameron Nicholls @ Spencer Clarke Group. / 01772 954 200