Complaints & Information Officer - Brixton

  • £21 - 23 per hour
  • Brixton, Greater London, England
  • Contract

Complaints & Information Officer

We are seeking an experienced Complaints & Information Officer to work on behalf of a Local authority based in the Brixton area.

About The Role:

  • You will deliver a first class customer-orientated dispute resolution service which provides the customer with a suitable solution and a satisfying experience, by contributing and supporting the delivery of an efficient complaints and information service.
  • Conducting stage 2 complaint investigations, ombudsman enquiries and responding to FOIs.

Contract: 6 Month agency contract with a view to being extended on an ongoing basis.

Start Date: Within the next two weeks.

Full Time Role: 35 hours per week.

Location: Brixton, SW2. (Hybird working)

Rate of Pay: £21 - £23 per hour.

Main Duties:

  • Investigate final-stage complaints in line with the council’s Corporate Complaints Policy.
  • Presenting complex information in an accessible and readable form.
  • Monitoring the implementation of any decisions or recommendations arising from the complaint.
  • Take the lead role in responding to requests for information made under the Freedom of Information Act (2000), Data Protection Act (1998) and Environmental Information Regulations (2004).
  • Take the lead role in responding to enquiries from the Local Government Ombudsman and Independent Housing Ombudsman.
  • Undertake a portfolio of responsibilities in connection with the effective application of the complaints, Members’ Enquiries and information requests policies in support of the council’s wider aims and objectives.
  • Support the Complaints Manager and FOI Co-ordinator in ensuring the effective development and implementation of the relevant policies, including the Corporate Complaints Policy, Members’ Enquiries Protocol and legislative frameworks governing information requests.

If you are interested in applying the hiring manager will need a CV and supporting statement setting out why you are suitable for the role?

*We offer a market leading referral scheme of up to £250 so if you know of someone who may also be looking for an exciting career opportunity*

To apply for this role please email & call Dane on 01772 954 200.


Dane Matthews Senior Consultant

Apply for this role

© Spencer Clarke Group 2023
Site by Venn