Call Handler

Posted 16 November 2021
Salary£20k - 25k per year
Job type Permanent
DisciplineHealth & Social Care
Contact NameThomas Humphreys

Job description

An exciting opportunity has arisen for a 999 Emergency Call Takers to join an NHS Trust on a permanent basis.

As an Emergency Call taker, you will play a vital role on the front line of the emergency ambulance service. The team is responsible for answering the 999 and other healthcare professional telephone calls to the ambulance service then dispatching the appropriate response (e.g. emergency ambulance, rapid response vehicle) to the incident.

You will act as the first point of contact for the patient journey and no two situations will be the same. You might be dealing with a life-or death emergency, such as a multiple pile-up on a motorway, a heart attack or a drug overdose. You might be faced with a non-life-threatening situation that nevertheless needs a response, such as a child with a suspected broken leg. Your job will be to get all the essential information from the caller, who might be extremely anxious or panicking, as quickly and accurately as possible. Thinking fast, multitasking and using your initiative, you will often work under great pressure.

In extreme cases you might have to talk a member of the public through an emergency procedure, such as clearing an obstruction from someone’s windpipe.

The team is also responsible for dispatching ambulances and other resources to the scene of the incident; this may be part of the role of the person taking the call or another member of the team.

About you

The ideal candidate for this position must have:

  • Excellent communication skills. Especially the ability to speak clearly over the telephone
  • NVQ2 (or equivalent) in customer care, contact centre or similar
  • Customer service experience
  • Telephone and general administration experience
  • Experience in use of IT systems and ability to input data accurately
  • Ability to work calmly especially when under pressure
  • GCSE English at grade C or higher and GCSE maths at grade D or higher (or equivalent qualifications).

About the company

South Central Ambulance Service NHS Foundation Trust (or SCAS for short) is part of the National Health Service (NHS). We were established on the 1 July 2006 following the merger of four ambulance trusts. On 1 March 2012, we became a foundation trust. Our emergency operations centres handle around half a million emergency and urgent calls each year.

We serve the counties of Berkshire, Buckinghamshire, Hampshire and Oxfordshire, and Sussex and Surrey for NEPTS. This area has a residential population of over 7 million.

What’s on offer

  • Salary: £20,330 Basic Salary (increases to £26000 once training is complete)
  • Hours: Mostly full-time posts, with occasional part-time hours available
  • Location: Bicester, Oxfordshire and Otterbourne, Hampshire
  • Annual leave: Minimum 27 days plus statutory public holidays, pro rata for part-time staff
  • Shift pattern: Evenings, nights and weekends, various shifts

How to apply

If you think you’ve got what it takes to succeed, or would love to find out more information, either

Hit the apply button now and follow the steps 

Contact Thomas Humphreys on 01772 954 200

About Spencer Clarke Group

Spencer Clarke Group offer a market leading referral scheme of up to £350* so if you know of someone who may also be looking for an exciting career opportunity, ask them to email their CV to Thomas Humphreys.

*T’s & C’s apply.